We offer much more than just service – we offer bundle of services such as customer service, technical support, ticket distribution and other. Members of our support team will look after you through all stages of our cooperation, and beyond providing exceptional customer support responding on all enquiries in professional, and efficient manner.
We do the most
Avoid one of the hardest bits letting our team – do their best for you. All we need is to discuss few points before sale goes on.
Outstanding 7% fee
The only fee you pay is 7% of the ticket value. It includes use of all our features, system, customer and technical support.
Pay easy with security
EventFirst makes sure that all transactions are 100% secure, using integrated 3D Secure system for maximum protection.
Working with software from other service providers or your website can be hard work and technical nightmare. Our team – will do everything for you. All we need is to discuss few points before sale goes on. It’s really easy, as we understand as more we will do for you, as more time you will have to develop your business, doing other bits.
We are here to help you.
Every new EventFirst client is working closely to personal project manager and technical support staff, who will help you through the setting up process, making sure we provide as much useful information to the buyers as possible and did not miss anything what can affect future sales.
It unbelievable, but the period between signing up and going live EventFirst can be as little as week. Once we’re live, we continue to give you support and back-up.
The only fee you pay is 7% of the ticket value. It includes use of all our features, system, customer and technical support. Our fee is highly competitive comparing to other similar service providers.
EventFirst takes responsibility for all customers’ ticket transactions through our website. We have integrated with level one PCI compliant payment processor SagePay to provide fully integrated multi-channel card payments and to make sure we provide maximum protection we use 3D Secure system.
Print at home
Print at home feature allows to get e-tickets delivered via email and scanned from mobile phone or customers’ email on entry.
Excellent customer service
Take advantage of our 24/7 customer and technical support. Avoid responding customer queries letting us do it for you.
We do care about your time spent with us. Sometimes software can be complicated, as we know from experience – people only want to use software if it’s easy to use.
Print at home feature offers your customers get their tickets emailed to them and then scanned on entry. Tickets are scanned using any QR code app.
As tickets are scanned, their status updates in the EventFirst system, allowing box office staff and managers to see how full the venue is.
In case customer looses their paper ticket you always can scan QR code from their emails or mobile phones.
There are few things that make our customer support special:
- all our members of our support team are experienced as they have previously worked in ticketing industry;
- as customers access the system on our servers, we are able to access information in real time, and help them very quickly with routine queries and concerns;
- our customer service staff is multi lingual, either you speak English, Russian, Lithuanian, Latvian or Polish we always will speak to our customers native laguage, making sure all information is clear for them;
- customer service and technical support are available in working hours (9am – 7pm) via phone and 24/7 via email. In case all our members of staff are busy, they will get back to customers as soon as they will be free.