Cookies policy

When you use our sites (including mobile sites or mobile apps), we and third party organisations may collect information by using ‘cookies’ and other technologies (for simplicity we refer to all such technologies as ‘cookies’). For a list of the companies which use cookies and how they use them please access our Cookie Consent Tool. This is always available at the bottom corner of our sites. By continuing to use this site, when you create an account or when you buy/sell tickets, you agree to us and third party organisations using cookies in line with your cookie settings. You can use the Cookie Consent Tool to change your preferences at any time. For information about how your personal information is used please see our Privacy Policy.

What are cookies and how do they work?

Cookies are small bits of text that are downloaded to your computer or other device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.

What do we use cookies for?

These are cookies that are required for the website to work properly when you browser it or try to order tickets. We have summarised the cookie types into the following few categories:

1. To provide you with the service you have asked for (Essential cookies)

This cookie is used to identify you as you proceed through the order process and to store your user preferences. For example keeping you logged in during your visit. Without cookies the site might forget you and you’d have to constantly log back in. When you buy tickets, cookies make sure they’re still in your shopping basket when you get to the checkout. The cookie will expire once you close your browser.

2. To show adverts that are more relevant to your interests (Advertising cookies)

For example we and third party organisations may use cookies to restrict the number of times you see the same advert or to show other adverts that may be more relevant to you – often called online behavioural advertising (OBA). OBA is a way of using information about your web-browsing activity, collected by using cookies, to group you with other users into interest groups and show you advertisements based on those interests.

3. To analyse and improve your browsing experience (Analytics & Customisation cookies)

We use Google Analytics to collect anonymous data of how many visitors our website has and how the website is used. This information is used solely by EventFirst to monitor traffic and help us improve your overall experience. For example, for analysis purposes, we like to know what pages and links are popular and which ones don’t get used so much to help us keep our sites relevant and up to date. We also use them to customise your visits to the site, for example to remember choices you make such as your language or region. Using browser settings to manage cookies.

4. To help you share your experience we use social Cookies

We use embedded share buttons for some third party social networking websites, such as Facebook and Twitter. These allow our users to share artists and events with their friends. These sites may set a cookie if you login to their service. EventFirst does not set or control these cookies and you should check the relevant third party website for more information about these.

Note: you can turn off social features, apart from when on a EventFirst facebook application where the facebook cookies are required for the application to work.

If you wish to restrict cookies that are being set by the EventFirst website you can do this via your browser settings. For more information about cookies and how they work on different browsers please visit www.aboutcookies.org.

Please be aware that restricting cookies to the EventFirst website will inhibit your ability to sign in or purchase tickets.